Within any large enterprise or service provider, the NOC is responsible for managing the network infrastructure. Increasingly the NOC's function goes beyond this to the strategic role of ensuring the resilience of critical, often revenue-generating business services to the organization as a whole. The NOC is the front line of infrastructure cost containment.

Distributed systems have put untold pressure on management - often because the speed and variety of networks are rising exponentially. Organizations spend large amounts of capital to design, build and deploy NOCs. The choice of management technology has been shown to have a direct impact on return on investment. This white paper seeks to answer some key questions:

• How does a business measure a return on NOC investment?
• How does an organization cut the operational expenditures usually associated with the deployment and maintenance of a new management platform?
• How do companies maximize their most important asset - qualified technical people - in an environment that is increasingly chaotic?
• How do companies employ a proactive management model, which locates and provisions for the fixing of network problems before the end user community becomes aware of their existence.

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