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Managed Service Providers and Eye of the Storm
 Managed services are an increasingly attractive means for enterprises to obtain cost-effective solutions to complex IT issues. To bring on these new enterprise customers, managed service providers are challenged to deliver more value than traditional internal IT organizations, in an operationally efficient manner to ensure profitability, while simultaneously finding and offering new services to offer existing clients. Service providers are equally challenged to get beyond the perceived entree of remote monitoring and traditional break/fix and block service engagements to the high-value services delivering productivity and business value.
Regardless of the end-customer business initiative, EYE delivers unprecedented visibility to maximize network efficiency and performance, and minimize operational expenses of the infrastructure foundational to their very success – the network. EYE equips service providers with the insight they need to make strategic recommendations on IT solutions that positively impact the customer’s business, validate those solutions prior to deployment, set appropriate customer expectations, and report that agreed service levels have been delivered.
Entuity’s Eye of the Storm is already helping leading MSPs including IBM Global Services, Perot Systems, and Switch & Data reliably deliver high value services and business value to their end-customers. For a demonstration of Eye of the Storm contact Entuity.
| Challenge |
Entuity Solution |
| Quickly bring on new customers without costly capital investments. |
Eye of the Storm identifies where spare capacity is in the network, where resources are stranded and bottlenecks are occurring. Existing resources can be more efficiently utilized and business justifications can be easily prepared when new capacity is required. |
| Quickly and accurately identify the IT infrastructure. |
Automatic discovery of all monitored devices. Also discovery of applications and application servers. Continually updated, manual intervention not required. |
Convince customers they are receiving the service they contracted.
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Allow customers to access information on their infrastructure, always up-to-date, always accurate. Access through reports, through a web interface, or build your own interface. |
| Meet service management targets. |
Eye of the Storm knows the capabilities of each asset and their current performance – from this can identify where problems are likely to be increasing your mean time between failures.
When problems do hit, root cause analysis identifies the true cause of the problem, reducing mean time to resolution.
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| Effectively plan for future customer demand and network growth. |
Capacity trending, Capacity Management and the Collection and Reporting of Asset data including Configuration are available to design future growth build outs and also helps maximize existing equipment. |
| Prioritizing problem resolution to minimize impact on premium level customers. |
EYE Isolates the True Cause Events and defines the Business Impact of the True Cause Event for rapid problem resolution. EYE’s historical trending proactively identifies building problems for correction before service impact. |
| Performance Management – Can I monitor for early warning detection of issues? |
Early Warnings of Degrading Performance can be set up to watch for certain performance activities in your network and viewed as needed for troubleshooting. |
| End of Life Process - decommissioning of customers or services. |
EYE provides visibility into asset inventory and configuration parameters for accurate and quick decommissioning of customers or services. |
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