 |
The Outsourcer Sector and Eye of the Storm
 Today's customers require more; their businesses are changing, how they manage their IT infrastructure is undergoing a revolution. Customers need reassurance, they need to believe the service you are delivering is assured, that you are meeting their requirements, that you can answer their questions. This is as important for attracting new customers as it is for keeping your existing ones.
Eye of the Storm provides that reassurance; end-to-end visibility of the IT infrastructure, combined availability, performance and resource information that gives the full picture and clear and powerful reporting that allows everyone to get the view they need.
Eye of the Storm is already used by leading outsourcers, including BT, CSC, IBM, Vanguard Managed Solutions. For a demonstration of Eye of the Storm in an outsourcer environment
contact Entuity.
| Challenge |
Entuity Solution |
| Identify the risk associated with a potential customer, when access time to their infrastructure is limited. |
Eye of the Storm's ease of installation and minimal configuration, built-in thresholding, non-reliance on baselining, autodiscovery of network assets, and more, all make it an ideal due diligence tool.
Its low impact on customer sites, both in terms of the time you spend on site and network impact, make it an essential tool in putting together bids that are suitable for both you and the customer. |
| Quickly and accurately identify the IT infrastructure. |
Automatic discovery of all monitored devices. Also discovery of applications and application servers. Continually updated, manual intervention not required. |
| Convince customers they are receiving the service they are paying for. |
Allow customers access to information on their infrastructure, always up-to-date, always accurate. Access through reports, through a web interface, or build your own interface. |
| Meet service management targets. |
Eye of the Storm knows the capabilities of each asset and their current performance, and from this can identify where problems are likely to be increasing your mean time between failures.
When problems do hit root cause analysis identifies the true cause of the problem, reducing mean time to resolution. |
|
|
