 |
SLA and Service Level Management
 Service Level Agreements (SLA) define the quality of service expected by the user of the service from the provider. This may be an ISP, a Telco providing WAN access, or an internal group providing infrastructure services to an enterprise.
Whether you are the provider or customer, identifying and measuring service delivery is the only way of assuring the quality of that delivery.
Eye of the Storm allows you to set different SLAs for different areas of the managed infrastructure, or for different customers. Designed for easy to control SLA management, with comprehensive and readily understandable SLA reports, Eye of the Storm allows all involved to agree on service delivery.
| Challenge |
Entuity Solution |
| SLA Management should assist all involved, not become a dividing issue. |
Eye of the Storm provides a series of reports that identify what is happening on your network. For example Application availability reports breakdown availability by application, server and infrastructure. |
| SLA Management must be easy to implement. |
Entuity implement SLA as part of the wider solution. SLA's are set against business Views, allowing both high level and fine detail control. |
| Service delivery must encompass more than availability and latency. |
Reports also include Mean Time to Resolution (MTTR) and Mean Time Between Failures (MTBF), to provide a broader definition of service. |
Read More >>
|
|
