
Storage Maintenance
Storage Hardware Support
Since 1991, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp. Your equipment’s uptime is our top priority. That is why we offer flexible service level agreements to meet your organization’s needs as well as a live, domestic call center available 24 hours a day, 7 days a week.
Customizable Service Levels
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7 x 24 x 4
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Engineer Expertise
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400+Global Professionals
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15+Years Average Experience
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100K+Service Calls in 2020
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Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- Accessible via PPTechMobile App. Learn more here